Where do I meet the parking assistant?

Unless otherwise agreed or specified, you meet the parking assistant outside of the departure terminal. Upon returning from your travels you will collect your car outside the arrivals hall or at a designated meeting point. All of the relevant information regarding the meeting and drop-off point will be contained in your confirmation email, which you receive upon the completion of the booking process.

How do I identify the valet driver?

All parking assistants will be easily identifiable as they should be pressed in their company uniform/jacket. Furthermore, the parking assistant will have information about your car including your license number so they will be able to identify your car.

Do I need to hand in my car keys?

If you choose a Valet Parking service you will be required to leave your car keys with the parking attendant. This parking attendant needs your keys in order to park your car for one once you meet them at the departure hall. They will also need them to drive your car to meet you at the arrival hall when you arrive back from your travels. You can be assured that for your trip your keys will be kept safe and secure and your car will not be moved/driven unless absolutely necessary.

How far in advance should I contact the parking provider?

When heading to the airport on the day of your travels we recommend that you contact the parking provider at least 20 minutes prior to your arrival. This ensures that the parking attendant will have sufficient time to reach the airport to meet you there. Upon your return, we recommend contacting the parking provider as soon as you can safely do so after landing. Contacting your parking provider on time is the best way you can ensure that there are no unnecessary delays. You can find the contact details of your parking provider in your confirmation email but they are also available in the contact details section of your personal ParkCare account.